The Parks at Willow Ridge
ShARE WITH YOUR BOARD
The Board has a fiduciary duty to act in the best interest of our community.
First Service Residential should be the first contact for any issue. If you’ve experienced an issue with the management company, this form provides a direct way to notify the Board. Your submission will help us address concerns appropriately and ensure that all matters are documented for potential follow-up or legal recourse, if necessary.
We’re committed to transparency, accountability, and supporting our residents.
Contact us
First Service Residential (FSR) works for the HOA and your community. The 24/7 Customer Care Center phone number is 877.378.2388.
You can also visit https://portal.connectresident.com/ to submit a report or connect with the digital assistant. Since the Board is composed of volunteers, for immediate assistance contact FSR.
For escalations, FSR will escalate to the Board.
We’re currently gathering specific information through this form.
Your input is important, and we want to make sure it reaches the right place.
REPORT to the BOARD
Please fill out this form and attach documents so that the board can investigate and take action.
In our community, the principle of "see something, say something" is essential to maintaining a safe, respectful, and well-managed neighborhood.
When residents report concerns—whether it's a safety issue, a maintenance need, or a violation of community rules—it allows the HOA and property management team to address problems early before they escalate. This proactive approach helps protect property values, preserve shared spaces, and ensure a high quality of life for everyone.
Since the HOA board and First Service Residential community manager can’t be everywhere at once, your voice matters. Reporting a broken sprinkler, suspicious activity, or a damaged playground not only supports the smooth operation of the community—it shows you care about your neighbors and your shared environment.
In short, “see something, say something” empowers all residents in our community to be active partners in creating a safe, welcoming, and well-maintained place to call home.